/* =======================================================
 * CSS para o Chat Widget (ChatIA.js)
 * ======================================================= */

/* :root {
    --primary: #c62da5;
    --primary-dark: #a8258c;
    --light: #f8f9fa;
    --light-gray: #e9ecef;
    --dark: #212121;
    --gray: #6c757d;
    --gradient: linear-gradient(135deg, var(--primary), #da4178);
    --shadow: 0 10px 30px rgba(198, 45, 165, 0.15);
    --transition: all 0.3s ease;
    --border-radius: 15px;
} */

/* Importa fontes do seu site principal */
.chat-widget,
.chat-widget button,
.chat-widget input,
.chat-widget textarea,
.chat-widget select {
    font-family: 'Inter', sans-serif;
    box-sizing: border-box;
}

/* --- 1. Posicionamento do Botão e Janela --- */

/* O botão flutuante para abrir o chat */
.chat-button {
    position: fixed;
    bottom: 20px;
    right: 20px;
    width: 60px;
    height: 60px;
    background: var(--gradient);
    color: white;
    border: none;
    border-radius: 50%;
    font-size: 1.5rem;
    cursor: pointer;
    box-shadow: var(--shadow);
    z-index: 10000;
    display: flex;
    align-items: center;
    justify-content: center;
    transition: all 0.3s ease;
}

.chat-button:hover {
    transform: scale(1.1);
    box-shadow: 0 15px 30px rgba(198, 45, 165, 0.3);
}

/* Animação de pulso */
@keyframes pulse-animation {
    0% { box-shadow: 0 0 0 0 rgba(198, 45, 165, 0.7); }
    70% { box-shadow: 0 0 0 20px rgba(198, 45, 165, 0); }
    100% { box-shadow: 0 0 0 0 rgba(198, 45, 165, 0); }
}
.chat-button.pulse {
    animation: pulse-animation 2s infinite;
}

/* A janela principal do chat */
.chat-container {
    position: fixed;
    bottom: 90px; /* Acima do botão */
    right: 20px;
    width: 500px;
    height: 60%;
    background: #ffffff;
    border-radius: var(--border-radius);
    box-shadow: 0 10px 40px rgba(0,0,0,0.15);
    display: flex;
    flex-direction: column;
    overflow: hidden;
    
    /* Lógica de esconder/mostrar */
    opacity: 0;
    transform: translateY(20px);
    visibility: hidden;
    transition: all 0.3s cubic-bezier(0.4, 0, 0.2, 1);
    z-index: 9999;
}

.chat-container.active {
    opacity: 1;
    transform: translateY(0);
    visibility: visible;
}

/* --- 2. Cabeçalho do Chat --- */
.chat-header {
    display: flex;
    justify-content: space-between;
    align-items: center;
    padding: 20px;
    background: var(--gradient);
    color: white;
    flex-shrink: 0;
}

.chat-header-info {
    display: flex;
    align-items: center;
    gap: 12px;
}

.chat-avatar {
    width: 40px;
    height: 40px;
    border-radius: 50%;
    background: rgba(255,255,255,0.2);
    display: flex;
    align-items: center;
    justify-content: center;
    font-size: 1.2rem;
}

.chat-agent-info h3 {
    margin: 0;
    font-size: 1.1rem;
    font-weight: 600;
}

.chat-agent-info p {
    margin: 0;
    font-size: 0.8rem;
    opacity: 0.8;
}

.chat-close {
    background: none;
    border: none;
    color: white;
    font-size: 1.2rem;
    cursor: pointer;
    opacity: 0.8;
    transition: var(--transition);
}

.chat-close:hover {
    opacity: 1;
    transform: rotate(90deg);
}

/* --- 3. Área de Mensagens --- */
.chat-messages {
    flex: 1; /* Ocupa todo o espaço */
    padding: 20px;
    overflow-y: auto;
    background: var(--light);
    display: flex;
    flex-direction: column;
    gap: 15px;
}

/* Estilização da barra de rolagem */
.chat-messages::-webkit-scrollbar {
    width: 6px;
}
.chat-messages::-webkit-scrollbar-thumb {
    background: #ccc;
    border-radius: 3px;
}
.chat-messages::-webkit-scrollbar-track {
    background: var(--light-gray);
}

/* Bolhas de mensagem */
.message {
    display: flex;
    flex-direction: column;
    max-width: 85%;
}

.message-text {
    padding: 12px 18px;
    border-radius: 18px;
    line-height: 1.5;
    word-wrap: break-word;
}

/* Formatação do texto (negrito, itálico) */
.message-text strong {
    color: var(--primary);
}
.message-text a {
    color: var(--primary);
    text-decoration: underline;
}

.message-time {
    font-size: 0.75rem;
    color: var(--gray);
    margin-top: 5px;
}

/* Mensagem do Bot */
.message.bot {
    align-items: flex-start;
}
.message.bot .message-text {
    background: var(--light-gray);
    color: var(--dark);
    border-bottom-left-radius: 4px;
}
.message.bot .message-time {
    padding-left: 10px;
}

/* Mensagem do Usuário */
.message.user {
    align-items: flex-end;
    margin-left: auto; /* Alinha à direita */
}
.message.user .message-text {
    background: var(--primary);
    color: white;
    border-bottom-right-radius: 4px;
}
.message.user .message-time {
    padding-right: 10px;
    text-align: right;
}

/* --- 4. Ações Rápidas (Botões) --- */
.quick-actions {
    display: flex;
    flex-wrap: wrap;
    gap: 8px;
    margin-top: 10px;
    padding-left: 10px;
}

.quick-action {
    padding: 8px 15px;
    border: 1px solid var(--primary);
    color: var(--primary);
    border-radius: 50px;
    font-size: 0.85rem;
    font-weight: 500;
    cursor: pointer;
    transition: var(--transition);
}
.quick-action:hover {
    background: var(--primary);
    color: white;
}

/* --- 5. Indicadores (Digitando, Transferindo) --- */
.chat-typing {
    display: none;
    padding: 0 20px 10px;
    background: var(--light);
}
.chat-typing.active {
    display: block;
}
.typing-dots span {
    display: inline-block;
    width: 8px;
    height: 8px;
    background: #ccc;
    border-radius: 50%;
    margin: 0 2px;
    animation: typing-bounce 1.4s infinite;
}
.typing-dots span:nth-child(2) { animation-delay: 0.2s; }
.typing-dots span:nth-child(3) { animation-delay: 0.4s; }

@keyframes typing-bounce {
    0%, 80%, 100% { transform: scale(0); }
    40% { transform: scale(1.0); }
}

.chat-transfer {
    display: none; /* Ativado por JS */
    padding: 10px 20px;
    background: #fffbe6; /* Amarelo claro */
    border-top: 1px solid #ffe58f;
}
.transfer-message {
    display: flex;
    align-items: center;
    gap: 10px;
    font-size: 0.9rem;
    color: #d46b08;
    font-weight: 500;
}

/* --- 6. ÁREA DE INPUT EXPANDIDA --- */
/* CORREÇÃO DA BARRA DE DIGITAÇÃO */
.chat-input-container {
    padding: 15px 20px;
    background-color: #f9f9f9;
    border-top: 1px solid #eee;
    width: 100%;
}

.input-wrapper {
    display: flex;
    align-items: flex-end;
    gap: 10px;
    width: 100%;
    max-width: 100%;
}

.chat-input {
    flex: 1;
    min-height: 44px;
    max-height: 120px;
    padding: 12px 16px;
    border: 1px solid #ddd;
    border-radius: 24px;
    font-size: 14px;
    line-height: 1.4;
    resize: none;
    outline: none;
    background: white;
    transition: all 0.3s ease;
    width: 100%;
    box-sizing: border-box;
}

.chat-input:focus {
    border-color: #4a6491;
    box-shadow: 0 0 0 2px rgba(74, 100, 145, 0.1);
}

.chat-send {
    flex-shrink: 0;
    width: 44px;
    height: 44px;
    border: none;
    border-radius: 50%;
    background: linear-gradient(135deg, rgba(198, 45, 165, 0.7), rgba(198, 45, 165, 0.7));
    color: white;
    cursor: pointer;
    display: flex;
    align-items: center;
    justify-content: center;
    transition: all 0.3s ease;
}

.chat-send:hover {
    background: linear-gradient(135deg, rgba(198, 45, 165, 0.7), rgba(198, 45, 165, 0.7));
    transform: scale(1.05);
}

.chat-send:active {
    transform: scale(0.95);
}

/* Garantir que o container principal ocupe todo o espaço */
.chat-container {
    width: 100%;
    max-width: 400px; /* ou o valor que você está usando */
}

/* Responsividade */
@media (max-width: 480px) {
    .chat-input-container {
        padding: 12px 15px;
    }
    
    .input-wrapper {
        gap: 8px;
    }
    
    .chat-input {
        padding: 10px 14px;
        font-size: 16px; /* Melhor para mobile */
    }
    
    .chat-send {
        width: 40px;
        height: 40px;
    }
}
/* --- 7. Formulário de Atendimento --- */
.client-info-form {
    background: white;
    border-radius: 12px;
    padding: 20px;
    border: 1px solid var(--light-gray);
    box-shadow: 0 4px 10px rgba(0,0,0,0.05);
}

.form-header h4 {
    margin: 0 0 5px 0;
    font-weight: 600;
    color: var(--dark);
}
.form-header p {
    margin: 0 0 15px 0;
    font-size: 0.9rem;
    color: var(--gray);
}

.form-fields {
    display: grid;
    grid-template-columns: 1fr 1fr;
    gap: 15px;
}
.form-group {
    display: flex;
    flex-direction: column;
}
.form-group.full-width {
    grid-column: 1 / -1;
}

.form-group label {
    font-size: 0.85rem;
    font-weight: 500;
    color: #495057; /* gray-dark */
    margin-bottom: 5px;
}

.form-group input,
.form-group select,
.form-group textarea {
    width: 100%;
    padding: 10px;
    border: 1px solid #ccc;
    border-radius: 8px;
    font-size: 0.95rem;
    font-family: 'Inter', sans-serif;
    transition: var(--transition);
}
.form-group input:focus,
.form-group select:focus,
.form-group textarea:focus {
    outline: none;
    border-color: var(--primary);
    box-shadow: 0 0 0 3px rgba(198, 45, 165, 0.1);
}

.form-group textarea {
    resize: vertical;
    min-height: 60px;
}

/* Mensagem de Erro do Formulário */
.form-error {
    background: #fff1f0;
    border: 1px solid #ffccc7;
    color: #d9363e;
    padding: 10px;
    border-radius: 8px;
    font-size: 0.9rem;
    margin: 10px 0 0 0;
    grid-column: 1 / -1; /* Ocupa a largura total */
    display: none; /* Mostrado por JS */
}
.form-error i {
    margin-right: 5px;
}

.form-actions {
    display: flex;
    gap: 10px;
    margin-top: 20px;
}

.form-actions button {
    flex: 1;
    padding: 10px;
    border: none;
    border-radius: 8px;
    font-weight: 600;
    cursor: pointer;
    transition: var(--transition);
    display: flex;
    align-items: center;
    justify-content: center;
    gap: 8px;
}
.btn-cancel {
    background: var(--light-gray);
    color: var(--dark);
}
.btn-cancel:hover {
    background: #ddd;
}
.btn-submit {
    background: var(--primary);
    color: white;
}
.btn-submit:hover {
    background: var(--primary-dark);
}

.form-footer {
    margin-top: 15px;
    text-align: center;
}
.form-footer p small {
    color: var(--gray);
    font-size: 0.8rem;
}

/* === BOTÃO ATENDENTE HUMANO EM BARRA FIXA === */
.human-attendant-bar {
    background: linear-gradient(135deg, rgba(198, 45, 165, 0.7) 0%, #d9363e 100%);
    padding: 12px 20px;
    border-bottom: 1px solid rgba(255,255,255,0.1);
    flex-shrink: 0;
}

.attendant-bar-content {
    display: flex;
    align-items: center;
    justify-content: space-between;
    gap: 15px;
}

.attendant-info {
    display: flex;
    align-items: center;
    gap: 10px;
    color: white;
    font-size: 0.9rem;
    font-weight: 500;
}

.attendant-info i {
    font-size: 1.1rem;
    opacity: 0.9;
}

.btn-human-attendant-bar {
    background: rgba(255,255,255,0.15);
    color: white;
    border: 1px solid rgba(255,255,255,0.3);
    border-radius: 8px;
    padding: 8px 16px;
    font-size: 0.85rem;
    font-weight: 600;
    cursor: pointer;
    display: flex;
    align-items: center;
    gap: 6px;
    transition: all 0.3s ease;
    white-space: nowrap;
}

.btn-human-attendant-bar:hover {
    background: rgba(255,255,255,0.25);
    transform: translateY(-1px);
}

.btn-human-attendant-bar:active {
    transform: translateY(0);
}

/* Ajuste para o container de input quando em modo humano */
.chat-input-container.human-mode .human-attendant-bar {
    display: none; /* Esconde a barra quando já está em modo humano */
}

/* --- 8. MOBILE: TELA CHEIA CORRIGIDA --- */
@media (max-width: 768px) {
    .chat-container {
        width: 100vw !important;
        height: 100dvh !important;
        max-height: 100dvh !important;
        top: 0 !important;
        left: 0 !important;
        right: 0 !important;
        bottom: 0 !important;
        border-radius: 0 !important;
        transform: translateY(100%) !important;
        transition: transform 0.4s cubic-bezier(0.25, 0.8, 0.25, 1) !important;
    }

    .chat-container.active {
        transform: translateY(0) !important;
    }

    .chat-button {
        bottom: 20px;
        right: 20px;
        width: 56px;
        height: 56px;
        font-size: 1.3rem;
        z-index: 10000;
    }

    /* Esconde botão quando chat aberto */
    .chat-container.active ~ .chat-button,
    .chat-container.active + .chat-button {
        opacity: 0;
        pointer-events: none;
        transform: scale(0.8);
        transition: all 0.3s ease;
    }

    /* Cabeçalho compacto */
    .chat-header {
        padding: 16px;
        border-radius: 0;
    }

    .chat-avatar {
        width: 36px;
        height: 36px;
        font-size: 1rem;
    }

    .chat-agent-info h3 { font-size: 1rem; }
    .chat-agent-info p { font-size: 0.75rem; }

    /* Área de mensagens */
    .chat-messages {
        padding: 16px;
        gap: 12px;
    }

    .message { max-width: 88%; }
    .message-text {
        padding: 11px 15px;
        font-size: 0.95rem;
    }

    /* Barra do atendente no mobile */
    .human-attendant-bar {
        padding: 10px 16px;
    }
    
    .attendant-bar-content {
        gap: 12px;
    }
    
    .attendant-info {
        font-size: 0.85rem;
    }
    
    .btn-human-attendant-bar {
        padding: 8px 14px;
        font-size: 0.8rem;
    }

    /* ÁREA DE INPUT EXPANDIDA NO MOBILE */
    .chat-input-container {
        padding: 16px; /* Aumentado no mobile */
        padding-bottom: max(16px, env(safe-area-inset-bottom));
        min-height: 90px; /* Mais alto no mobile */
    }

    .chat-input {
        font-size: 16px !important;
        padding: 14px 16px; /* Aumentado no mobile */
        min-height: 56px; /* Mais alto no mobile */
        max-height: 120px; /* Aumentado no mobile */
    }

    .chat-send {
        width: 56px; /* Aumentado no mobile */
        height: 56px; /* Aumentado no mobile */
        font-size: 1.2rem; /* Aumentado no mobile */
        margin-left: 12px;
    }

    /* No form, coloca os campos um abaixo do outro */
    .form-fields {
        grid-template-columns: 1fr;
    }

    /* Formulário fullscreen */
    .client-info-form {
        margin: 0;
        border-radius: 0;
        border: none;
        box-shadow: none;
    }

    .form-header,
    .form-fields,
    .form-actions {
        padding-left: 16px;
        padding-right: 16px;
    }

    .form-actions {
        flex-direction: column;
        gap: 12px;
    }

    .btn-cancel,
    .btn-submit {
        width: 100%;
        padding: 14px;
        font-size: 15px;
    }

    /* Safe Area para iPhones */
    @supports (padding: env(safe-area-inset-bottom)) {
        .chat-container {
            padding-left: env(safe-area-inset-left);
            padding-right: env(safe-area-inset-right);
        }
        .chat-messages {
            padding-left: max(16px, env(safe-area-inset-left));
            padding-right: max(16px, env(safe-area-inset-right));
        }
    }
}

/* Estilos para o Chat IA Atualizado */
.chat-notification {
    position: absolute;
    top: -5px;
    right: -5px;
    width: 12px;
    height: 12px;
    background: var(--primary);
    border-radius: 50%;
    display: none;
}

.typing-text {
    margin-left: 10px;
    font-size: 0.85rem;
    color: rgba(255, 255, 255, 0.7);
}

.message-avatar {
    width: 35px;
    height: 35px;
    border-radius: 50%;
    background: var(--gradient);
    display: flex;
    align-items: center;
    justify-content: center;
    color: white;
    font-size: 0.9rem;
    flex-shrink: 0;
    margin-right: 10px;
}

.message.user .message-avatar {
    background: var(--gradient-accent);
}

.message-content {
    flex: 1;
}

.form-error {
    background: #fee;
    color: #c33;
    padding: 8px 12px;
    border-radius: 6px;
    font-size: 0.85rem;
    border: 1px solid #fcc;
    display: none;
}

/* =======================================================
 * RESPONSIVIDADE MOBILE - TELA CHEIA (CORRIGIDA)
 * ======================================================= */

@media (max-width: 768px) {
    /* 1. Remove conflitos: container em tela cheia */
    .chat-container {
        position: fixed !important;
        top: 0 !important;
        left: 0 !important;
        right: 0 !important;
        bottom: 0 !important;
        width: 100vw !important;
        height: 100dvh !important;
        max-width: none !important;
        max-height: none !important;
        border-radius: 0 !important;
        box-shadow: none !important;
        transform: translateY(100%) !important;
        transition: transform 0.4s cubic-bezier(0.25, 0.8, 0.25, 1) !important;
        z-index: 9999 !important;
    }

    .chat-container.active {
        transform: translateY(0) !important;
    }

    /* 2. Botão flutuante (menor e escondido ao abrir) */
    .chat-button {
        width: 56px !important;
        height: 56px !important;
        font-size: 1.4rem !important;
        bottom: 24px !important;
        right: 16px !important;
    }

    .chat-container.active ~ .chat-button,
    .chat-container.active + .chat-button {
        opacity: 0 !important;
        pointer-events: none !important;
        transform: scale(0.8) !important;
        transition: all 0.3s ease !important;
    }

    /* 3. Cabeçalho compacto */
    .chat-header {
        padding: 16px !important;
    }

    .chat-avatar {
        width: 36px !important;
        height: 36px !important;
        font-size: 1rem !important;
    }

    .chat-agent-info h3 { font-size: 1rem !important; }
    .chat-agent-info p { font-size: 0.75rem !important; }

    /* 4. Mensagens */
    .chat-messages {
        padding: 16px !important;
        gap: 12px !important;
    }

    .message { max-width: 88% !important; }
    .message-text {
        padding: 11px 15px !important;
        font-size: 0.95rem !important;
    }

    /* 5. Input expandido */
    .chat-input-container {
        padding: 16px !important;
        padding-bottom: max(16px, env(safe-area-inset-bottom)) !important;
    }

    .chat-input {
        font-size: 16px !important;
        padding: 14px 16px !important;
        min-height: 56px !important;
        max-height: 120px !important;
    }

    .chat-send {
        width: 56px !important;
        height: 56px !important;
        font-size: 1.2rem !important;
        margin-left: 12px !important;
    }

    /* 6. Formulário em coluna */
    .form-fields { grid-template-columns: 1fr !important; }

    .client-info-form,
    .form-header,
    .form-fields,
    .form-actions {
        margin: 0 !important;
        padding-left: 16px !important;
        padding-right: 16px !important;
        border-radius: 0 !important;
        border: none !important;
        box-shadow: none !important;
    }

    .form-actions {
        flex-direction: column !important;
        gap: 12px !important;
    }

    .btn-cancel,
    .btn-submit {
        width: 100% !important;
        padding: 14px !important;
        font-size: 15px !important;
    }

    /* 7. Safe Area (iPhone notch) */
    @supports (padding: env(safe-area-inset-bottom)) {
        .chat-container {
            padding-left: env(safe-area-inset-left) !important;
            padding-right: env(safe-area-inset-right) !important;
        }

        .chat-messages {
            padding-left: max(16px, env(safe-area-inset-left)) !important;
            padding-right: max(16px, env(safe-area-inset-right)) !important;
        }

        .chat-input-container {
            padding-bottom: max(16px, env(safe-area-inset-bottom)) !important;
        }
    }
}

/* Telas muito pequenas */
@media (max-width: 360px) {
    .chat-messages { padding: 12px !important; }
    .message-text { padding: 10px 14px !important; font-size: 0.9rem !important; }
    .chat-input-container { padding: 10px 12px !important; }
    .chat-input { padding: 10px 14px !important; }
}

/* =======================================================
 * FORMULÁRIO MELHORADO - MOBILE FRIENDLY
 * ======================================================= */

.client-info-form {
    background: white;
    border-radius: 16px;
    padding: 20px;
    border: 1px solid #eee;
    box-shadow: 0 4px 15px rgba(0,0,0,0.08);
    margin: 0;
}

.form-header h4 {
    margin: 0 0 6px;
    font-size: 1.1rem;
    font-weight: 600;
    color: #1a1a1a;
    display: flex;
    align-items: center;
    gap: 8px;
}

.form-header p {
    margin: 0 0 18px;
    font-size: 0.9rem;
    color: #555;
    line-height: 1.5;
}

.form-fields {
    display: flex;
    flex-direction: column;
    gap: 16px;
}

.form-group {
    display: flex;
    flex-direction: column;
}

.form-group label {
    font-size: 0.9rem;
    font-weight: 600;
    color: #333;
    margin-bottom: 6px;
    display: flex;
    align-items: center;
    gap: 6px;
}

.form-group input,
.form-group select,
.form-group textarea {
    width: 100%;
    padding: 12px 14px;
    border: 1.5px solid #ddd;
    border-radius: 12px;
    font-size: 1rem;
    font-family: inherit;
    transition: all 0.2s ease;
    background: #fafafa;
}

.form-group input:focus,
.form-group select:focus,
.form-group textarea:focus {
    outline: none;
    border-color: var(--primary);
    background: white;
    box-shadow: 0 0 0 3px rgba(198, 45, 165, 0.15);
}

.form-group textarea {
    resize: vertical;
    min-height: 80px;
}

/* === URGÊNCIA === */
.urgency-options {
    display: flex;
    gap: 10px;
    flex-wrap: wrap;
}

.urgency-option {
    flex: 1;
    min-width: 100px;
    text-align: center;
}

.urgency-option input[type="radio"] {
    display: none;
}

.urgency-option span {
    display: block;
    padding: 12px 8px;
    border: 2px solid #ddd;
    border-radius: 12px;
    background: #fafafa;
    cursor: pointer;
    transition: all 0.2s ease;
    font-size: 0.9rem;
    font-weight: 500;
}

.urgency-option input[type="radio"]:checked + span {
    border-color: var(--primary);
    background: rgba(198, 45, 165, 0.1);
    color: var(--primary);
    font-weight: 600;
}

.urgency-option span small {
    display: block;
    font-size: 0.75rem;
    color: #666;
    margin-top: 4px;
    font-weight: normal;
}

/* === ERRO === */
#formError {
    background: #ffebee;
    color: #c62828;
    padding: 10px 12px;
    border-radius: 10px;
    font-size: 0.85rem;
    margin: 12px 0 0;
    display: none;
    border: 1px solid #ffcdd2;
}

/* === BOTÕES === */
.form-actions {
    display: flex;
    flex-direction: column;
    gap: 10px;
    margin-top: 20px;
}

.btn-cancel,
.btn-submit {
    padding: 14px;
    border: none;
    border-radius: 12px;
    font-weight: 600;
    font-size: 0.95rem;
    cursor: pointer;
    transition: all 0.2s ease;
    display: flex;
    align-items: center;
    justify-content: center;
    gap: 8px;
}

.btn-cancel {
    background: #f5f5f5;
    color: #555;
}

.btn-cancel:hover {
    background: #e0e0e0;
}

.btn-submit {
    background: var(--primary);
    color: white;
}

.btn-submit:hover {
    background: var(--primary-dark);
    transform: translateY(-1px);
}

/* === MOBILE === */
@media (max-width: 768px) {
    .client-info-form {
        border-radius: 0;
        border: none;
        box-shadow: none;
        padding: 16px;
    }

    .form-header h4 { font-size: 1.15rem; }
    .form-header p { font-size: 0.95rem; }

    .form-group input,
    .form-group select,
    .form-group textarea {
        font-size: 16px !important;
        padding: 14px;
    }

    .urgency-option span {
        padding: 14px 10px;
        font-size: 0.95rem;
    }

    .btn-cancel,
    .btn-submit {
        padding: 16px;
        font-size: 1rem;
    }
}

/* === AVATARES ELEGANTES (SEM IMAGEM) === */
.chat-avatar,
.message-avatar {
    width: 42px;
    height: 42px;
    border-radius: 50%;
    display: flex;
    align-items: center;
    justify-content: center;
    font-size: 1.2rem;
    color: white;
    box-shadow: 0 4px 12px rgba(0, 0, 0, 0.15);
    border: 2.5px solid rgba(255, 255, 255, 0.3);
    position: relative;
    overflow: hidden;
    transition: all 0.3s ease;
    flex-shrink: 0;
}

/* Fundo gradiente por tipo */
.chat-avatar,
.message.bot .message-avatar {
    background: linear-gradient(135deg, #c62da5, #da4178);
}

.message.user .message-avatar {
    background: linear-gradient(135deg, #4a90e2, #357abd);
}

.message.bot[attendant="true"] .message-avatar,
.chat-header.human-mode .chat-avatar {
    background: linear-gradient(135deg, #34c759, #28a745);
}

/* Efeito hover suave */
.chat-avatar:hover,
.message-avatar:hover {
    transform: translateY(-2px) scale(1.05);
    box-shadow: 0 8px 20px rgba(0, 0, 0, 0.2);
}

/* Ponto de status (online) */
.chat-avatar::after,
.message-avatar::after {
    content: '';
    position: absolute;
    bottom: 3px;
    right: 3px;
    width: 10px;
    height: 10px;
    background: #4ade80;
    border-radius: 50%;
    border: 2px solid white;
    box-shadow: 0 0 8px rgba(74, 222, 128, 0.6);
    animation: pulse-online 2s infinite;
}

@keyframes pulse-online {
    0% { box-shadow: 0 0 0 0 rgba(74, 222, 128, 0.7); }
    70% { box-shadow: 0 0 0 8px rgba(74, 222, 128, 0); }
    100% { box-shadow: 0 0 0 0 rgba(74, 222, 128, 0); }
}

/* Ícones específicos */
.message.bot .message-avatar i { font-size: 1.1rem; }
.message.user .message-avatar i { font-size: 1.15rem; }

/* Cabeçalho: modo humano */
.chat-header.human-mode .chat-avatar {
    background: linear-gradient(135deg, #34c759, #28a745);
}